Advanced Vector Writing Class
Building an ACD Contact Center in the Avaya
Cost
$700.00
Category
AVAYA
Duration
1 day
Prerequisites
A knowledge of and experience with writing basic vectors.
An understanding and experience with CMS supervisor and administration is beneficial.
Audience
Personnel with the responsibility of affecting the call flow of the contact center.
Course Description
This course builds on the basic understanding of writing vectors and building an ACD call center which will enable the attendees to write more complex vectors. This course will also the attendees to understand how vectors can and will affect CMS call reports. The attendees will be required to write vectors based on case studies and test the call flow for accuracy.
Course content:
Consider skill
Expected wait time
Calls queued
Rolling asa
VDN Variables
Variables in vectors
Variable input definitions
Vector variable tables
Troubleshooting vectors
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