Avaya Aura Contact Center
Installation and Configuration Training
Cost
$2950.00
Category
AVAYA
Duration
4 days
Prerequisites
None
Audience
Personnel who install and configure the Avaya Aura Contact Center software.
Course Description
Learn to install and configure Contact Center Manager Server and Contact Center Manager Administration in this course. You will also learn to install the License Manager, Server Utility, Security Framework, Service Creation Environment, Agent Desktop Displays, user client software, and migration/upgrades. Learn how to configure Microsoft Windows 2008 to support the contact center servers, and you will get an introduction to the Media Application Server, High Availability, and other deployment enhancements. You will also learn basic maintenance tasks, including backup and restore options.
Certification:
Avaya Certified Implementation Specialist (ACIS) - Avaya Aura® Contact Center
Course Contents:
1. Installing the Contact Center Manager Server
2. SIP Overview
3. Backing Up and Restoring Data
4. Adding and Configuring Contact Center Manager Administration
5. Installing and Configuring Client Software
6. Administering Resources
7. Performing a Migration/Upgrade
8. Configuring High Availability
9. Security Enhancements Overview
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