Avaya Communication Manager Training
What is your switch telling you?
Cost
$700.00
Category
AVAYA
Duration
1 day
Prerequisites
Participants need to have a thorough understanding of basic system administration of Communication Manager (Definity).
Audience
System administrators of Communication Manager (Definity) who would like to be able to extract and interpret the reports that are available through Communication Manager and ASA.
Course Description
Do you know how many calls are going through your system during the day? What about peak hours? Any idea how many calls are hitting your trunks? Are you perhaps missing the Call Detail Recording (CDR) solution? Well even though you don´t have a dedicated application to gather historical data you can still get some useful data from the Avaya Communication Manager (ACM) by issuing few simple commands in the Avaya Site Administration (ASA) tool. This course will enable you to become proficient in the extraction and interpretation of the reports that are inherently available in Avaya Communication Manager
Course Contents
- Commands and the displaying of the various reports
- System printer and the reports scheduler feature
- Traffic data analysis reports
- Processor occupancy reports
- Security violation reports
- History reports
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