Avaya Communication Manager

Basic System Administration Training






2 Day




Personnel with system administration responsibilities. Both new system administrators and those administrators that need a refresher will benefit from this training.

Course Description

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

Course Contents

Basic CM Architecture Overview

  •    Media Servers and Gateways
  •    Media Modules and TN Circuit Packs
  •    H.323, Digital and Analog Endpoints

Moves, Adds, Changes

  •    CM Logins and Passwords
  •    Avaya Site Administration (ASA)
  •    List and Display Commands
  •    Station Move, Add, Changes
  •    Abbreviated Dialing
  •    Class of Restriction (COR
  •    Class of Service (COS)
  •    Feature Access Codes (FACs)
  •    Basic Call Coverage
  •    Pickup Groups
  •    Basic Hunt-Groups
  •    Paging Groups
  •    Intercom Groups

Communication Manager Diagnostics

  •    Reports and Measurements
  •    Alarms and Errors
  •    Security
  •    Web Maintenance Interface
  •    Backing Up Locally/Remotely
  •    Communication Manager Documentation

Scheduled Times

  • Bothell, WA

    November 25, 2014, 8:30am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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