Cisco Unified Contact Center Express
Advanced v8.0 Training
Cost
$3695.00
Category
CISCO
Duration
5 days
Prerequisites
UCCXD or equivalent experience, or significant familiarity with UCCX.
Audience
Systems engineers or those who are responsible for advanced UCCX scripting and queuing.
Course Description
In this course, you'll explore advanced techniques in scripting as well as the overall Unified Contact Center Express (UCCX) v8 functionality. This course focuses on hands-on labs; Exclusive Super Lab, Exclusive Trouble Ticket Labs and Optional Labs to help you fully grasp scripting, troubleshooting and repairing broken scripts.
Course Contents:
1. IPCC Express Overview/Review
2. Troubleshooting Concepts
3. Common Utilities
4. Basic ACD Routing
5. Common Good Practices
6. Database Queries
7. Skills-Based Routing
8. Advanced ACD Routing
9. Non-Queuing ACD Callback Methods
10. Session Management and Enterprise Data Review
11. Advanced ACD Callback Options
12. Web Contacts Overview
13. Automatic Speech Recognition and Text-To-Speech Overview
14. Using Auto Attendant
15. ICM (High-Level) Overview
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