Cerium Achieves Cisco Channel Customer Satisfaction Excellence
Channel Customer Satisfaction Excellence — the highest distinction a partner can achieve within the Cisco Channel Partner Program.
With this designation, Cerium Networks is represented on the Cisco Partner Locator (www.cisco.com/go/partnerlocator) with a gold star. This icon enables customers, partners, and the Cisco sales teams to identify Cerium as having achieved outstanding customer satisfaction as part of Cisco's worldwide assessment process.
The Channel Partner Customer Satisfaction Excellence assessment is based upon pre- and post-sales customer satisfaction results captured in the Cisco Partner Access Online Tool. Each quarter, Cisco recalculates the numbers from the previous four quarters, and then acknowledges partners who achieved customer satisfaction distinction within each geographic region during this period.
“Customer satisfaction is a core value shared by Cisco and Cerium Networks, and is a key driver of current and future success for both companies,” said Roger Junkermier, President, Cerium Networks. “This is just another indication of our strong relationship with Cisco and our commitment to providing the highest level of service and support to ensure our customers’ success.”
As a Cisco Silver Certified Partner, Cerium Networks has demonstrated its expertise in advanced Cisco technologies through considerable investments in training and proven technical capabilities. Cerium has also achieved both the Cisco Master Security Specialization and the Cisco Master Unified Communications Specialization. These specializations recognize Cerium Networks as having fulfilled the training requirements and program prerequisites to sell, deploy and support highly sophisticated Cisco network security solutions and applications-based Cisco Unified Communications solutions.