Upcoming Courses & Events

2013 Avaya Day of Learning

Cost: Free

Category: AVAYA

Duration:

Save the Dates! Full Description

Scheduled Times

• Bothell

  September 19, 2013, 9:30am Pacific

  Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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• Portland Office

  September 23, 2013, 9:30am Pacific

  Cerium Networks Beaverton —6600 SW 105th Ave. Suite 170 Beaverton, OR 97008

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2013 Call Center Webinar Series

Cost: Free

Category:

Duration: 1 hour

Susan Anderson, Cerium's contact center practice lead, will be presenting a series of valuable online webinars in the coming months. With 16 years as a customer, plus seven years with manufacturers, Susan distills over 20 years of experience from both perspectives into these dynamic and practical presentations. Full Description

Scheduled Times

• Session 1 - Empowering Avaya Elite Contact Center

  July 08, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

  Building on the performance, reliability and flexibility of the Avaya Aura Communication Manager along with the powerful routing and resource selection capabilities of Call Center Elite, Avaya offers a powerful set of enhancements to allow you to take your center to a true integrated Multichannel Customer Service Center. Join the Cerium Contact Center Services to hear about these solutions and how we can help your organization take your investment in Elite to the next level.

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• Session 2 - Leveraging your Lync strategy to include Contact Center– the Power of Zeacom

  August 13, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

  Many organizations today are evaluating or developing a Lync strategy. Those with Contact Centers are asking where they fit into the overall communication strategy in a Lync environment. Join Cerium Contact Center Services to hear about our powerful partnership with Zeacom. Zeacom Communications Center (ZCC) is a native Lync multimedia contact center solution that offers a clear migration path to Lync from most traditional telephony platforms. See how this software-only solution is designed to ensure that every customer interaction, regardless of media type, receives the same high level of attention and manageability.

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• Session 3 - Workforce Optimization (WFO) – Looking at the Big Picture

  September 10, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

  WFO is often defined as the art of having the right people, in the right place, doing the right thing, at the right time. Capturing, analyzing, and acting on information to improve workforce performance, customer interactions and customer service processes can be a daunting task. Join the Cerium Contact Center Services Organization as we walk through the components of a WFO solution, how they fit together and how having a WFO strategy is helping organization drive contact center efficiencies and customer satisfaction goals.

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• Session 4 - Customer Experience Management

  October 15, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

  Customer Experience Management – Aligning a Multichannel Strategy with Your Customer Service Goals

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• Session 5 - What’s new with Cisco UCCX

  November 12, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

  What’s new with Cisco UCCX – Are You Getting the Most Out of Your Solution?

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• Session 6 - Managing Metrics

  December 10, 2013, 10:00am Pacific

  Online Webinar—This course is a webinar and is held online.

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Administering Cisco Unified Communications – ACUCW1 and AUC

Course Number: 0001

Cost: $3695.00

Category: CISCO

Duration: 5 Days

Administering Cisco Unified Communications Manager (ACUCM) v8.0 provides system administrators and Full Description

Scheduled Times

• Seattle

  July 29, 2013, 8:00am Pacific

  To Be Determined—To Be Determined

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AudioCodes Solutions in Microsoft Lync 2010 Environment

Course Number: 1053

Cost: $1750.00

Category: Microsoft

Duration: 4 days

Four day hands-on, technical instruction covering installation, configuration, maintenance, troubleshooting and administration of AudioCodes equipment. Students should arrive at the training facility at least 15 minutes before class starts each day so that class can begin on time. AudioCodes will provide the necessary lab equipment for the hands-on portion of the training. Students attending class are required to bring their own laptop computers. Full Description

Scheduled Times

• Seattle

  September 25, 2013, 8:30am Pacific

  Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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Avaya Communication Manager

Basic System Administration Training

Course Number: 1001

Cost: $1495.00

Category: AVAYA

Duration: 2 Day

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager. Full Description

Scheduled Times

• Bothell, WA

  July 23, 2013, 8:30am Pacific

  Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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• Bothell, WA

  September 16, 2013, 8:30am Pacific

  Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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• Bothell, WA

  November 04, 2013, 8:30am Pacific

  Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

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