Upcoming Courses & Events

To register for a course or event, click “Add to cart” next to the scheduled time you wish to attend.  Or you may use the search tool on the left to narrow your search results.

Showing 17 results

Administering Cisco Unified Communications

Basic Administration Training

Course Number: 1030

Cost: $3395.00

Category: CISCO

Duration: 5 days

This course provides training on how to perform basic administration functions on your Cisco Unified Communications Manager v6, v7, and v8, Unity v5, v7, and v8, Unity Connection v7 and v8, and Client devices. This course focuses on adding phones and users in an environment similar to what you will see in your own system.... Full Description

Scheduled Times

  • Bothell, WA

    March 19, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

Administering Cisco Unified Communications

Advanced Administration Training

Course Number: 1031

Cost: $3395.00

Category: CISCO

Duration: 5 days

This course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and allows system administrators to become proficient in more advanced administration of Cisco Unified Communications Manager (CUCM) v7 and v8.... Full Description

Scheduled Times

  • Bothell, WA

    June 04, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

Advanced Vector Writing Class

Building an ACD Contact Center in the Avaya

Course Number: 1051

Cost: $700.00

Category: AVAYA

Duration: 1 day

This course builds on the basic understanding of writing vectors and building an ACD call center which will enable the attendees to write more complex vectors. This course will also the attendees to understand how vectors can and will affect CMS call reports. The attendees will be required to write vectors based on case studies and test the call flow for accuracy.... Full Description

Scheduled Times

  • Bothell, WA

    April 12, 2012, 9:00am ( Select Time Zone )

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

Avaya CMS Training

CMS Supervisor, Administration, Reports, and Introduction to Vectors

Course Number: 1003

Cost: $1375.00

Category: AVAYA

Duration: 2 Days

This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.... Full Description

Scheduled Times

  • Bothell, WA

    April 10, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

Avaya Communication Manager

Basic System Administration Training

Course Number: 1001

Cost: $700.00

Category: AVAYA

Duration: 1 Day

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.... Full Description

Scheduled Times

  • Bothell, WA

    March 12, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

  • Bothell, WA

    April 16, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

  • Bothell, WA

    May 14, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event

  • Bothell, WA

    June 11, 2012, 9:00am Pacific

    Cerium Learning Center—21222 30th Drive SE Suite 130 Bldg. C, Bothell, WA

    Select this Event