Cerium Networks Professional Services have been providing contact center solutions for over a decade, and within those 10 years the contact center space has evolved dramatically. Today’s contact center now includes not only traditional voice applications, but also web, e-mail and SMS technologies.
While there have been a fair number of changes, the one thing that has remained constant is that when customers are enabled to help themselves, they will. Cerium Networks Professional Services gets this, and helps our customers take on the next technology platform and apply it to the evolving contact center. Our manufacturers look to Cerium Networks to take their contact center technology to market and apply it to our customers’ business for long-term business results.
Cerium Networks Professional Services continues to stay ahead of the technology curve. Over the past decade, we frequently have been recognized as one the first partners in the country to design, develop and deploy new contact center technology solutions.
- Supporting over 20,000 seats domestically and abroad
- Contact center report training
- Workforce management solutions
- Quality monitoring solutions
- Network allocation solutions
- Display wallboard solutions
Cerium Contact Center Partners