Contact Center

It’s more than Technology…It’s about creating an Experience

Contact center technology has become increasingly integrated - making for improved processes and resulting in increases in cus­tomer satisfaction, efficiency, and revenue generation. As call cen­ters evolve to multi-media contact centers, many businesses are evaluating their call center technology and looking for new ways to make every customer contact count.   A new generation of consumers and adoption of multi-channel communication make it important for organizations to have an end to end approach surrounding their Customer Experience Management (CEM) Strategy. 

Cerium Networks has been providing contact center solutions for over a decade, and partnering with industry leading manufactures to ensure we offer best in breed solutions.  This allows us to work with our customers to recommend the right solutions to meet your business objectives and customer service strategies.  We surround these solutions with a full range of professional services offerings to ensure your Contact Center Initiatives are being met.  Our consulting services can help design, validate and deploy CEM strategies, processes, and technology providing a roadmap to ensure your solution meets your needs today as well as into the future. 

Cerium Networks will partner with you on your Contact Center Evolution to help make the journey a successful one. 

  • Supporting over 20,000 seats domestically and abroad
  • Customer Experience Management Strategies
  • Performance Management Deployment ad Training – Including WFO
  • Multichannel Deployment and Consulting
  • Agent Assisted and Self Assisted Environments
  • Outbound and Notification Solutions
  • CTI and Data Integration
  • Multi-site and Remote Capabilities
  • Disaster Recovery and Business Continuity Strategies
  • Training and Consulting
  • Managed Services

Contact Center Planning & Assessment Services

Cerium Contact Center Partners

   avaya2       cisco4      zcom2