Managed Services

Cerium offers expert-level support for our customers’ telephony and data networks

Cerium Managed Services enables an organization to focus on its core business, while gaining flexibility to leverage and adopt technology more quickly. Additional benefits include: predictable costs, reduced capital outlay, and scalability.

Managed service offerings include:

  • Feature functionality
  • Proactive optimization and system management
  • Call center partnership
  • On-demand MAC (moves, adds, and changes) work
  • Monthly onsite-advisor
  • Advanced support
  • Remote engineering support
  • Onsite-engineering support
  • Device monitoring
  • Trouble ticket management for manufacturer escalation
  • Management meetings
  • Web portal for service reporting
  • Case open and closed notifications

Integral support to our customers integrated networks

By providing advanced services that are customized, our customers can select a program that best fits their operational needs.

  • 24x7x365 support
  • Customized support  
    • Proactive monitoring
    • Remote & onsite support
    • Case project management
    • Software release management
    • Programming support
  • Single point of contact
    • Customized support web portal
  • Centrally managed
    • Dedicated management
    • Dedicated engineering resources

Go to Cerium Support Center