Planning and Assessment Services

Cerium Networks is uniquely qualified to offer a range of solutions for your technology assessment and planning needs.

Network Readiness Assessments

  • Industry Best Practices
  • Quality of Service (QoS)
  • Class of Service (CoS)
  • Switched Local Area Networks (LAN)
  • Virtual LANs
  • Wide Area Networks (WAN)

Security Assessments

  • Health Checks
  • Architecture
  • Reliability
  • Vulnerabilities
  • Complian

Contact Center Services

Contact Center Business Consulting – Let Cerium Networks Contact Center consultants help you with your contact center strategies through our consulting offerings.  Customized consulting engagements can be tailored to meet your organizations specific requirements.

  • Operational Performance Assessment – An in depth evaluation of your overall Contact Center environment including Organization and Leadership, Management and Process, Systems and Technology, and Talent Management.
  • Standard Assessment – A detailed evaluation of your organizations Management and Processes and Systems and Technology.
  • Rapid Business Assessment – A high level overview of strategy, organization, and technology within your Contact Center.
  • Metric Assessment- A review of your Contact Centers KPI to ensure they align with your strategy and desired behaviors and performance standards.
  • Multi-Channel Strategy- Assistance with the development of a multichannel strategy to include a technology roadmap and experience management strategy.
  • WFM Assessment – A review of workforce management principles and methodologies to ensure full utilization of technology and processes.
  • QM Program Assessment – A review of Quality Management program structure and technology utilization to promote desired agent behavior and productivity.