Planning and Assessment Services
Cerium Networks is uniquely qualified to offer a range of solutions for your technology assessment and planning needs.
Network Readiness Assessments
- Industry Best Practices
- Quality of Service (QoS)
- Class of Service (CoS)
- Switched Local Area Networks (LAN)
- Virtual LANs
- Wide Area Networks (WAN)
- Health Checks
Contact Center Services
Contact Center Business Consulting – Let Cerium Networks Contact Center consultants help you with your contact center strategies through our consulting offerings. Customized consulting engagements can be tailored to meet your organizations specific requirements.
- Operational Performance Assessment – An in depth evaluation of your overall Contact Center environment including Organization and Leadership, Management and Process, Systems and Technology, and Talent Management.
- Standard Assessment – A detailed evaluation of your organizations Management and Processes and Systems and Technology.
- Rapid Business Assessment – A high level overview of strategy, organization, and technology within your Contact Center.
- Metric Assessment- A review of your Contact Centers KPI to ensure they align with your strategy and desired behaviors and performance standards.
- Multi-Channel Strategy- Assistance with the development of a multichannel strategy to include a technology roadmap and experience management strategy.
- WFM Assessment – A review of workforce management principles and methodologies to ensure full utilization of technology and processes.
- QM Program Assessment – A review of Quality Management program structure and technology utilization to promote desired agent behavior and productivity.