Training Course List
The Cerium Learning Center (CLC) proudly offers our customers a full range of training courses. Below is a library of all classes offered. Please reference a classes corresponding link for further information:
Course Number |
Class Description |
Current Schedule |
| 1001 |
Avaya Communication Manager - Basic System Administration This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.
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| 1002 |
Avaya Communication Manager - Advanced System Administration This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.
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Upcoming Classes!! |
| 1003 |
CMS and Vectors This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.
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| 1004 |
Avaya Modular Messaging - Basic System Administration This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Modular Messaging.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1005 |
Avaya Modular Messaging - Advanced System Administration This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1006 |
Bridging the Gap between Voice and Data This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within their voice infrastructure.
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Upcoming Classes!! |
| 1007 |
Alarms, Reports, Maintenance and Troubleshooting This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the knowledge to access and interpret maintenance reports.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1010 |
Basic System Administration Training This course provides training on how to perform basic system administration on Avaya IP Office. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available for Avaya IP Office.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1011 |
Modular Messaging - Troubleshooting This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1013 |
Session Initiation Protocol (SIP) This SIP training class includes a SIP overview and how it fits into the Unified Communications environment. SIP infrastructure, componentry and protocol are discussed in detail.
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Upcoming Classes!! |
| 1014 |
IP Office - Basic This course provides training on how to perform basic system administration on Avaya IP Office. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available for Avaya IP Office.
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| 1015 |
IP Office - Advanced This course provides training on how to perform advanced system administration on Avaya IP Office. The course includes lecture sessions plus hands-on activities to develop skills in using the administration tools available for advanced Avaya IP Office system administration.
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| 1024 |
What is your Avaya Switch Telling You - A Deep Dive into Switch Reports Do you know how many calls are going through your system during the day? What about peak hours? Any idea how many calls are hitting your trunks? Are you perhaps missing the Call Detail Recording (CDR) solution? Well even though you don´t have a dedicated application to gather historical data you can still get some useful data from the Avaya Communication Manager (ACM) by issuing few simple commands in the Avaya Site Administration (ASA) tool. This course will enable you to become proficient in the extraction and interpretation of the reports that are inherently available in Avaya Communication Manager
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| 1025 |
System Manager / Session Manager This training will cover 1) System Administration of Session Manager and Communication Manager via the System Manager web interface; 2) System Status and tools; and 3) Session Manager routing.
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Upcoming Classes!! |
| 1026 |
Security Awareness This course provides basic instruction about the inherent risks of computer usage and covers the fundamentals of training each user to become a "human firewall." Can be combined with awareness posters and newsletter articles for a full security awareness program.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1027 |
Cisco Access Control Server - v5.1 & 5.2 Introduction to the capabilities of Cisco Access Control Server version 5.1 & 5.2. Basic configuration and administration of ACS.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business.
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| 1030 |
Administering Cisco Unified Communications - Basic Admin
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1031 |
Administering Cisco Unified Communications - Advanced Admin
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1032 |
Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1033 |
Cisco Unified Contact Center Express - Advanced v8.0 This course is designed for systems engineers or those who are responsible for advanced UCCX scripting and queuing.
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1034 |
Avaya Aura Contact Center - Installation and Configuration
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
| 1036 |
Avaya Communication Server (CS) 1000 7.5 System Administration and Management
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Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. |
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1051 |
Advanced Vector Writing Class |
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| MCITPEXCH |
Exchange 2010 Bootcamp Design, Configure, and Manage
This is a combination of courses 10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 and 10233 Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010. This intensive five-day, instructor-led course will provide you with the knowledge and skills to design, deploy, configure and manage an Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course discusses how to design various features of Mailbox, Hub Transport, and Client Access server roles. Some features that are discussed include message transport, security, high availability, disaster recovery, upgrades. In addition, this course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment.
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| MS-10135 |
Configuring, Managing and Troubleshooting Microsoft® Exchange Server 2010
This five-day, instructor-led course will provide you with the knowledge and skills to configure and manage a Microsoft Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange server deployment. |
Upcoming Classes!! |
| MS-10165 |
Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010
There are two main reasons for the course. Firstly, this course supports the large numbers of customers still running Exchange 2003 or Exchange 2007 in upgrading their skills and environments to Exchange 2010 Service Pack 1 (SP1) and to help drive that adoption. Secondly, this course fills in a skills gap that currently exists in the portfolio and, while the content is not driven by the exam ODs, provide further support for the exams.
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Upcoming Classes!! |
| MS-10215 |
Implementing and Managing Microsoft Server Virtualization
This five-day, instructor-led course will provide you with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. The course also provides details on how to manage a server virtualization environment by using System Center products such as System Center Virtual Machine Manager (VMM) 2008, SCVMM 2008 R2, System Center Operations Manager 2007 R2, System Center Data Protection Manager 2007 R2, and System Center Configuration Manager 2007 R2. This course does not require previous server virtualization experience, but does require that students have significant experience in managing Windows Server 2008 or Windows Server 2008 R2.
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Upcoming Classes!! |
| MS-10533 |
Deploying, Configuring and Administering Microsoft Lync Server 2010 |
Upcoming Classes!! |
| VMW-NEW5.0 |
VMware vSphere 5.0 What's New |
Upcoming Classes!! |
Ideas? If there is a subject matter you do not see offered in our Library, please contact us! We are always looking to improve and grow, for you - the customer.
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