Cerium Networks believes that in order for any UC or Contact Center project to be successful, your staff must be empowered to support the solutions and applications going forward. In an effort to ensure this, we offer our customers instructor-led training by industry certified consultants through the Cerium Learning Center (CLC).
The need to properly train end users and system administrators is as important as the decision criteria for purchasing converged technology. In order to have the greatest return on your organization’s investment, end users system administrators need to be informed and presented with the features and functionality of their new communications environment. Specific end user training provides optimum productivity for primary job functions.
Cerium Learning Center’s unique approach brings our customers unparalleled experience and expertise in telecommunications and technology. Our instructors are trained and certified in the discipline, product, or application they are teaching, ensuring that our customers receive the highest level of knowledge transfer available.
Flexible, Customizable Solutions
Though numerous standardized training offers exist within the Cerium Learning Center, all Cerium Networks class curriculums can also be provided on-site, via E-Learning Computer Based Training (CBT).
Additionally, Cerium periodically hosts complimentary training events, lunch and learns, and webinars. The Cerium Learning center can also produce customized video training for your organization.
Avaya Training Courses
The Cerium Learning Center provides both end-user and administrative training for various Avaya systems. Avaya IP Office training, Avaya Communication Manager training, Avaya CMS training, Avaya Modular Messaging training, Avaya Aura training, troubleshooting/alarming, bridging the gap between voice and data, and others give your team a competitive edge and increases the return on your communications investment.
Cerium Networks is a regular participant in both local and national Avaya User’s Group meetings, and a frequent host/sponsor of local events.
Microsoft and Cisco UC Training Courses
Microsoft Lync training, Microsoft Unified Messaging training, Microsoft Exchange training, Cisco Contact Center Express training, Administering Cisco Unified Communications, and others.