Training Course List

The Cerium Learning Center (CLC) proudly offers our customers a full range of training courses.  Below is a library of all classes offered.  Please reference a classes corresponding link for further information:

 

Course Number

Class Description

Current Schedule

1001

Avaya Communication Manager - Basic System Administration

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.

 

Upcoming Classes!!

1002

Avaya Communication Manager - Advanced System Administration (5 day)

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

 

Upcoming Classes!!
1002

Avaya Communication Manager - Advanced System Administration (4 day)

This course builds on Avaya Communication Manager basic system administration and will allow system administrators to become proficient in the administration of more advanced features and functionality of their communication system.

Upcoming Classes!!
1003

CMS and Vectors

This course provides an introduction to CMS Supervisor. It is designed to educate contact center supervisors on how the system operates, what their reporting options are and, how to locate and run reports in order to manage the contact center efficiently and effectively. This course covers areas such as reporting and agent skills administration. It explores the back-end of CMS administration, including back-ups, terminal administration and setting up new supervisor logins. It also introduces attendees to the understanding and writing of vectors.

 

Currently no classes scheduled. Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

1004

Avaya Modular Messaging - Basic System Administration

This course provides training on entry-level skills on how to perform basic system administration activities using Avaya Modular Messaging. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Modular Messaging.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 
1005

Avaya Modular Messaging - Advanced System Administration

This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 
1006

Bridging the Gap between Voice and Data

This course provides insight into and allows participants to develop a knowledge of VoIP and Network regions. This course will enable participants to understand and administer network regions within their voice infrastructure.

 

Upcoming Classes!!
1007

Alarms, Reports, Maintenance and Troubleshooting

This course will provide participants the ability to carry out maintenance, diagnostic and troubleshooting activities as it pertains to their Avaya communication system. It will also give them the knowledge to access and interpret maintenance reports.

 

Upcoming Classes!!
1011

Modular Messaging - Troubleshooting

This course builds on the Avaya Modular Messaging basic system administration and will allow the attendees to build more complex caller applications and undertake more complex system administration functions. This course involves call flow design and implementation from the voicemail system perspective. Case studies are included in this course.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 
1013

Session Initiation Protocol (SIP)

This SIP training class includes a SIP overview and how it fits into the Unified Communications environment. SIP infrastructure, componentry and protocol are discussed in detail.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business.  
1014

IP Office - Basic

This course provides training on how to perform basic system administration on Avaya IP Office.  The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available for Avaya IP Office.

 

Upcoming Classes!!

1015

IP Office - Advanced

This course provides training on how to perform advanced system administration on Avaya IP Office.  The course includes lecture sessions plus hands-on activities to develop skills in using the administration tools available for advanced Avaya IP Office system administration.

 

Upcoming Classes!!

1023

Everything you Need to Know About Vectors

Class description coming soon!

Upcoming Classes!!

1024

What is your Avaya Switch Telling You - A Deep Dive into Switch Reports

Do you know how many calls are going through your system during the day? What about peak hours? Any idea how many calls are hitting your trunks? Are you perhaps missing the Call Detail Recording (CDR) solution? Well even though you don´t have a dedicated application to gather historical data you can still get some useful data from the Avaya Communication Manager (ACM) by issuing few simple commands in the Avaya Site Administration (ASA) tool. This course will enable you to become proficient in the extraction and interpretation of the reports that are inherently available in Avaya Communication Manager

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 
1025

System Manager / Session Manager

This training will cover 1) System Administration of Session Manager and Communication Manager via the System Manager web interface; 2) System Status and tools; and 3) Session Manager routing.

 

Upcoming Classes!!
1026

Security Awareness

This course provides basic instruction about the inherent risks of computer usage and covers the fundamentals of training each user to become a "human firewall."  Can be combined with awareness posters and newsletter articles for a full security awareness program.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 
1027

Cisco Access Control Server - v5.1 & 5.2

Introduction to the capabilities of Cisco Access Control Server version 5.1 & 5.2.  Basic configuration and administration of ACS.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 

1030

Administering Cisco Unified Communications - Basic Admin

This course is designed for new Cisco Unified Communications Manager Administrators and those who need a refresher.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
1031

Administering Cisco Unified Communications - Advanced Admin

This course is designed for administrators who need a more thorough understanding of the Cisco Unified Communications infrastructure.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
1032

Avaya Communication Server 1000E Release 7.5 Implementation and Upgrade

This course is designed for technicians and individuals responsible for installing and upgrading the Avaya Communication Server 1000E system.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
1033

Cisco Unified Contact Center Express - Advanced v8.0

This course is designed for systems engineers or those who are responsible for advanced UCCX scripting and queuing.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
1034

Avaya Aura Contact Center - Installation and Configuration

This course is designed for personnel who install and configure the Avaya Aura Contact Center software.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
1036

Avaya Communication Server (CS) 1000 7.5 System Administration and Management

This course is designed for individuals responsible for system administration and management of CS 1000 systems.

 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 

1051

Advanced Vector Writing Class
This course builds on the basic understanding of writing vectors and building an ACD call center which will enable the attendees to write more complex vectors. This course will also the attendees to understand how vectors can and will affect CMS call reports. The attendees will be required to write vectors based on case studies and test the call flow for accuracy.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

1052

Microsoft Lync Basic System Administration
This is a one-day extended introduction to Microsoft Lync. The course provides a deep-dive into the end user experience in the morning and then focuses on architecture and administration in the afternoon.

Upcoming Classes!!

1053

Microsoft Unified Messaging
This is a one-day extended introduction to Microsoft Lync. The course provides a deep-dive into the end user experience in the morning and then focuses on architecture and administration in the afternoon.

 
MCITPEXCH
Exchange 2010 Bootcamp Design, Configure, and Manage
This is a combination of courses 10135 Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 and 10233 Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010. This intensive five-day, instructor-led course will provide you with the knowledge and skills to design, deploy, configure and manage an Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course discusses how to design various features of Mailbox, Hub Transport, and Client Access server roles. Some features that are discussed include message transport, security, high availability, disaster recovery, upgrades. In addition, this course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange Server deployment.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

MS-10135
Configuring, Managing and Troubleshooting Microsoft® Exchange Server 2010
This five-day, instructor-led course will provide you with the knowledge and skills to configure and manage a Microsoft Exchange Server 2010 messaging environment. This course does not require previous Exchange Server experience, but does require that students have significant experience in managing Windows Server and Active Directory directory services or Active Directory Domain Services (AD DS). This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange server deployment.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
MS-10165
Updating Your Skills from Microsoft Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010
There are two main reasons for the course. Firstly, this course supports the large numbers of customers still running Exchange 2003 or Exchange 2007 in upgrading their skills and environments to Exchange 2010 Service Pack 1 (SP1) and to help drive that adoption. Secondly, this course fills in a skills gap that currently exists in the portfolio and, while the content is not driven by the exam ODs, provide further support for the exams.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 
 MS-10215
Implementing and Managing Microsoft Server Virtualization
This five-day, instructor-led course will provide you with the knowledge and skills to deploy and manage a server virtualization environment using Microsoft technologies. The course provides details on how to deploy and manage Hyper-V and Remote Desktop Services on Windows Server 2008 R2. The course also provides details on how to manage a server virtualization environment by using System Center products such as System Center Virtual Machine Manager (VMM) 2008, SCVMM 2008 R2, System Center Operations Manager 2007 R2, System Center Data Protection Manager 2007 R2, and System Center Configuration Manager 2007 R2. This course does not require previous server virtualization experience, but does require that students have significant experience in managing Windows Server 2008 or Windows Server 2008 R2.
 

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 MS-10533

Deploying, Configuring and Administering Microsoft Lync Server 2010
This five-day instructor-led course teaches IT professionals how to deploy, configure, and administer a Microsoft Lync Server 2010 solution. The course emphasizes Lync Server 2010 Enterprise Voice features from a deployment and configuration perspective. The labs in this course build on each other to create a solution that includes IM and Presence, Conferencing, and Enterprise Voice. This course helps the student prepare for Exam70-664.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 VMW-NEW5.0

VMware vSphere 5.0 What's New
This 2 day hands-on training course explores new features in VMware vCenterT Server 5.0 and VMware ESXiT 5.0. Topics include VMware vSphere 5 installation and how to upgrade from vSphere 4.x to vSphere 5.0. vSphere 5.0 is the first version of vSphere to include only the ESXi hypervisor.Students who complete this course may enroll in any of several advanced vSphere 5.0 courses.

Currently no classes scheduled.  Please contact Lester Cohen at: lcohen@ceriumnetworks.com for upcoming classes or a personalized course for your business. 

 

Ideas?  If there is a subject matter you do not see offered in our Library, please contact us!  We are always looking to improve and grow, for you - the customer.