Training Services

  • Overview
  • Upcoming Courses

Realize better ROI from your communications solutions with well-trained & confident personnel

Cerium Networks believes that in order for any UC or Contact Center project to be successful, your staff must be empowered to support the solutions and applications going forward. In an effort to ensure this, we offer our customers instructor-led training by industry certified consultants through the Cerium Learning Center (CLC).

The need to properly train end users and system administrators is as important as the decision criteria for purchasing converged technology. In order to have the greatest return on your organization’s investment, end users system administrators need to be informed and presented with the features and functionality of their new communications environment. Specific end user training provides optimum productivity for primary job functions.

Proven Methodology

Cerium Learning Center’s unique approach brings our customers unparalleled experience and expertise in telecommunications and technology. Our instructors are trained and certified in the discipline, product, or application they are teaching, ensuring that our customers receive the highest level of knowledge transfer available.

Flexible, Customizable Solutions

Though numerous standardized training offers exist within the Cerium Learning Center, all Cerium Networks class curriculums can also be provided on-site, via E-Learning Computer Based Training (CBT).

Additionally, Cerium periodically hosts complimentary training events, lunch and learns, and webinars. The Cerium Learning center can also produce customized video training for your organization.

IP Office Basic Administration

October 20, 2017 |8:30–12:00| Seattle, WA

This course provides training on how to perform basic system administration on Avaya IP Office. The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available for Avaya IP Office.
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IP Office Advanced Administration

October 20, 2017 | 1:00–4:30 PM | Seattle, WA

This course provides training on how to perform advanced system administration on Avaya IP Office. The course includes lecture sessions plus hands-on activities to develop skills in using the administration tools available for advanced Avaya IP Office system administration.
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Avaya Communication Manager Basic System Administration Training

November 13–14, 2017 | Seattle, WA

This course provides training on how to perform basic administration functions using Avaya Communication Manager (Definity). The course includes lecture sessions explaining the various features and functions, plus hands-on activities to develop skills in using the administration tools available with Communication Manager.
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System Manager/Session Manager (Newly Updated)

October 23–27, 2017| Seattle, WA

This course provides training on how to perform administration functions using Avaya core servers; System Manager, Session Manager and Session Border Controller. The course includes lecture sessions explaining the various features and functions, plus hands-on exercises to develop skills in using the administration and troubleshooting tools available with these Avaya Aura core servers. On the final day of the course the class participates in real world break fix lab activity to test skills learned throughout the week.
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